FAQ
Web Hosting Frequently Asked Questions
General questions and answers
1. I have tried to sign up for your service but I constantly get messages like: “Warning! Check your security code!”. I am sure I the code I type is absolutely correct? [Click to see answer]
Please turn your cookies on, this should solve your problem, however if you still cannot pass through the robot check, please disable any firewalls that you might have installed on your computer.
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2. My web site (written in php) has difficulty to display the symbols £, € etc. When text is called from a database, how can this be rectified? [Click to see answer]
Here are several things you need to set up in order to have these signs displayed correctly:
- Inside Control Panel, phpMyAdmin should be set to the following unicode standard: ‘utf-8′;
- Meta tags on all pages should be:
- All texts should be imported in the database using unicode standard: ‘utf-8′ as well;
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3. What is the php memory size limit your platform provides? [Click to see answer]
Our hosting configuration supports 16MB php memory limit.
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4. I want to close my existing account, how can i do that? [Click to see answer]
For account closure and/or any billing inquiries please fill out the form on the contacts page on our web site.
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Domain & Subdomain Manager
1. What should I do in order to use my already registered domain name with your web hosting service? [Click to see answer]
To set up the domain with us, add the domain through the Domain Manager section, inside your hosting Control Panel. Once added under ‘NS’ column, you will see the proper DNS next to the domain name. You need to point out your domain to the specified name servers. You can do so either by asking your domain provider, or you can do it yourself if you have a control panel.
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2. What is DNS and how does it work? [Click to see answer]
The domain name server (DNS) is the way that Internet domain names are located and translated into IP (Internet Protocol) addresses. Domain Name Server, a program running on a server which automatically translates domain names from http://www.domain.com/ into their correct TCP/IP addresses, eg 123.123.123.123.
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3. I have already uploaded my web site, however I can still not see it online? [Click to see answer]
If you have a domain make sure you have set our DNS (please refer to FAQ above-mentioned). Make sure you have uploaded all your files inside the corresponding directory in your File Manager (please refer to FAQ further below).
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4. I signed up for your service and wasn’t able to see my assigned subdomain/URL anywhere inside my Control Panel. [Click to see answer]
Upon creation of your account we have not assigned/created any subdomain. You should create one yourself i.e. yourname.domain.com from your Control Panel, Subdomain Manager menu. Once you create a subdomain the system will automatically create a corresponding folder inside your File Manager menu with the same name as your subdomain. Subsequently, you should upload your web site files inside this directory to have the site files set up correctly.
When you delete a domain/subdomain the system automatically deletes all subdomains, mailboxes, email accounts and corresponding folders of this domain/subdomain.
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5. I have created a subdomain however my subdomain www.subdomain.domain.com is not working! Why? [Click to see answer]
Our system does not support ‘www’ prefix for subdomains. You can visit your site by typing inside the browser just subdomain.domain.com or http://subdomain.domain.com.
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6. Do you have domain alias option i.e. two domains pointing to one and the same web site content? [Click to see answer]
Yes, you can point two different domain names to one directory. Just go to the Subdomain Manager section in your Hosting Control Panel and edit the path of the ‘www’ subdomain of one of your domains.
For example you have added two domains via the Domain Manager section:
domain1.com
domain2.com
In the Subdomain Manager section you will have respectively:
www.domain1.com
www.domain2.com
Both domains are pointed to the respective folders:
/home/www/domain1.com
/home/www/domain2.com
To have your two domains loading one and the same content, please observe the following steps:
1. Upload your website at /home/www/domain1.com
2. Go to the Subdomain Manager section
3. Change the subdomain path of www.domain2.com from /home/www/domain2.com to /home/www/domain1.com
That’s all. Your domains will open one and the same website.
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FTP & File Manager
1. What is FTP? [Click to see answer]
FTP is the abbreviation for File Transfer Protocol. FTP client enables you to upload remotely and easily files to your hosting account.
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2. How do I upload my website? [Click to see answer]
You can upload your website using any FTP Client or the File Manager inside your hosting Control Panel.
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3. I don`t have FTP client. Where should I get one from? [Click to see answer]
One of the most famous FTP clients are Cute FTP, Crystal FTP, Smart FTP, etc. You can search for one through the well-known search engines like Google, Yahoo, etc.
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4. What are my FTP settings so that I can establish FTP connection? [Click to see answer]
The FTP setings are as follows:
•FTP Host: All FTP Hosts are listed in your Control Panel, FTP Manager section on the bottom of the page;
•FTP Username: FTP username(s) are listed in your Control Panel, FTP Manager section;
•FTP Password: The one you have assigned to your FTP account, for the default one FTP account if you haven’t changed it, the password is the same as your initial hosting account password;
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5. How to Delete, Rename, Copy or Move files or directories? [Click to see answer]
Inside your Control Panel simply mark the check box corresponding to the file or directory you would like to manage and click the command button ( Rename, Copy or Move ).
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6. How to change permissions (CHMOD) of a file or a directory? [Click to see answer]
If you upload with File Manager all files/folders are uploaded/created by default with 755 permissions.
You can change the permissions of your files/folders only via FTP client. Most well-known FTP clients with a right click on a file/folder you can find an option for changing file/folder’s permissions.
All php files need 755 permissions to work properly.
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7. Can I edit a files’ content through the Control Panel? [Click to see answer]
Yes, you can. Inside your Control Panel, File Manager section, next to each file there is an icon in the form of a paper sheet. Click on the icon to view and edit the files’ content.
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8. How do I upload my files using the File Manager? [Click to see answer]
To upload a locally stored document, please observe the following steps:
1. Browse to the specific directory inside the File Manager where you would like the file to be uploaded.
2. Select the file by the ‘Browse’ button and click the ‘Upload File(s)’ button.
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9. I can’t establish FTP connection, I constantly receive this response ‘500 Unable to service PORT commands’? [Click to see answer]
Please enable ‘Passive mode’ to your FTP client!
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10. What are the upload limits on File Manager and FTP client for your free and paid hosting? [Click to see answer]
Free accounts: File Manager – 500 kb, FTP – 500 kb
Paid accounts: File Manager – 10 MB, FTP – no limit
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Password Protection Manager
1. What is Password Protection? [Click to see answer]
Using Password Protection inside your Control Panel, you can protect your directories against unauthorized access. When a visitor tries to open the protected directory (or a file located inside that directory) a window pops up and requests username and password.
Password Protection feature is disabled for all free accounts.
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2. How to setup a password protected area (directory)? [Click to see answer]
Inside your Control Panel, Password Protection menu, enter the requested password protected area’s username after “username_” in the Username field, type password, path ( the exact physical path to be protected i.e. /home/www/domain.com/admin ) and click on the ‘Set Password Protection’ button.
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3. I have free account and I know Password Protection feature is disabled for the free account and that’s why I made it with .htaccess but it is still not working? Why? [Click to see answer]
Password Protection attempts i.e. hidden, or restricted access pages like with .htaccess are disabled ( read our Terms) due to security reasons and that’s why your .htaccess is not working.
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Database Manager and phpMyAdmin
1. How can I connect to my MySQL database? What settings should I use for my script/software? [Click to see answer]
The correct MySQL database settings are:
• DB Host: See your MySQL Database Manager section under DB Host column;
• DB Port: 3306
• DB Name: The database name you have assigned, listed inside Database Manager section of your Control Panel;
• DB Username: The database username you have assigned, listed inside Database Manager section of your Control Panel;
• DB Password: The database password you have assigned;
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2. How can I access my database online? [Click to see answer]
Login your Contorl Panel, click on the phpMyAdmin icon, then use the following credentials:
• Username: The database name you have assigned, listed inside Database Manager section of your Control Panel;
• Password: The database password you have assigned;
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3. I can’t establish MySQL connection and get this error: “Warning: mysql_connect(): Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2) ? [Click to see answer]
You cannot make connection through socket, please use MySQL settings to establish connection ( please refer to previous question ).
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4. I am trying to access mysql via SSH command line, what is the path to mysql command via SSH? [Click to see answer]
The command line is as follows: mysql -h -D -u -p
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Email Accounts & Webmail
1. How can I create an e-mail account? [Click to see answer]
To create a working e-mail account you need to have a domain and/or corresponding subdomain. Once you have that, go inside your Email Manager menu and enter the e-mail account name and password and click on the ‘Create E-mail’ button.
Please not that free accounts can only receive emails, however not send! With free accounts you can create email accounts only if you have a domain name!
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2. What will happen if I delete a mailbox? [Click to see answer]
Deleting a mailbox will delete the selected mailbox along with all e-mail aliases, e-mail filters and spam protection assigned to it.
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3. How do I check my e-mails using the Webmail? [Click to see answer]
Inside your Control Panel, E-mail Manager section, select the Webmail icon and login using your e-mail address and password.
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4. What is a mailbox? [Click to see answer]
The folder where your incoming e-mail messages are stored.
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5. How many e-mail addresses do I get with my account? [Click to see answer]
Depending on the hosting plan you have chosen you can use as many e-mail addresses as stated here.
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6. I can’t send e-mail. All outgoing e-mails are being rejected. Why? [Click to see answer]
SMTP is disabled for the free accounts due to spam concerns.
If you have a paid account, please make sure in the account properties of the Outlook Express / MS Outlook you have checked the box ‘My server requires authentication’. Please note that if you are using different e-mail client the settings might be different ( please refer to Question 9 further below ).
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7. What are my POP3/IMAP settings to configure it with email client? [Click to see answer]
The mail settings are as follows:
• Username: Your e-mail address;
• Password: Your e-mail password;
• POP3 Server: yoursubdomain.yourdomainname.com or mail.yourdomainname.com
• SMTP Server: if you have paid account use mail.yourdomainname.com;
SMTP (Simple Mail Transfer Protocol) is disabled for all free accounts due to spam concerns.
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8. I can’t send e-mail. The error I receive is ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue receiving this message, contact your server administrator or Internet service provider (ISP).’ [Click to see answer]
First make sure you have checked in the account properties of the Outlook Express / MS Outlook the option ‘My server requires authentication’. Please note that if you are using different e-mail client the settings might be different.
If not, proceed to the following test. Open Command Prompt and type: telnet mail.yourdomain.com 25, press ‘Enter’
If you do not get response ‘220 mail.yourdomain.com mail server’ this means your PC (Firewall or Antivirus Program) blocks port 25 and thus filters your outgoing emails.
Solution: Disable the option of your/your network firewall to block port 25, contact system administrator, ISP or Antivirus Program producer for help on how to disable port 25 filtering.
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9. I can’t send e-mails. It seems that the POP3/IMAP connection is not working. Please help? [Click to see answer]
In order to check, if your email client does connect to POP3, please observe the following steps:
1. Open command prompt from -> Start button -> Run -> type cmd, a black dialog box will open the so called Command Prompt
2. Type in -> telnet mail.yourdomain.com 110 -> press ‘Enter’
You should receive – OK status, this means POP3 is working and connection is ok to the mail server.
In order to check if your email client does connect to IMAP, do the following:
1. Open command prompt from -> Start button -> Run -> type cmd, a black dialog box will open, this is the so called command prompt
2. Type in -> telnet mail.yourdomain.com 143 -> press ‘Enter’
You should receive – OK status, this means IMAP is working and connection is ok to the mail server.
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10. I am unable to use PHP mail() function from my paid hosting account, why? [Click to see answer]
Here is a script example you can test php mail function with:
$from = “From: You “;
$to = “you@yourdomain.com”;
$subject = “Hi! “;
$body = “TEST”;
if(mail($to,$subject,$body,$from)) echo “MAIL – OK”;
else echo “MAIL FAILED”;
?>
This script is sending email (to you@yourdomain.com) and printing “MAIL – OK” on the page.
Please note that the ‘from’ header should be an existing email account inside your Email Manager of your hosting Control Panel.
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11. How to set up email forwarding? [Click to see answer]
To set up forwarding for all emails coming to any@yourdomaindomain.com to be forwarded any@anydomain.com, do the following:
1. Go to your Control Panel -> E-mail Manager section -> E-mail Filters menu;
2. If you want all emails sent to any@yourdomaindomain.com to be forwarded to any@anydomain.com, these are the correct settings in the E-mail Filters menu:
E-mail Account: any@anydomain.com
Filter Priority: any not already taken from 1 to 500, start from 1
Filter Criteria: ‘To’ ,contains any@anydomain.com
Action: ‘Forward to e-mail’ any@anydomain.com
If you want the emails sent to any@anydomain.com, to be forwarded to any@anydomain.com, and in the same time kept in any@anydomain.com as well, you should specify all emails to be forwarded to any@anydomain.com as well as any@anydomain.com, using ‘Add More E-mails’ link.
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12. I’m having trouble setting up an email account in Thunderbird, what are the correct settings? [Click to see answer]
Delete the email account you have already set up, start again and follow these steps:
1. Tools -> Account Settings
2. Add Account -> New Account Setup -> Choose Email account
3. Identity:
1. Your Name: Firstname Lastname
2. Email address: name@domain.com
4. Server Information:
1. Choose IMAP
2. Incoming Server: mail.yourdomain.com
5. User Names:
1. name@yourdomain.com
6. Account Name:
1. name@yourdomain.com
7. Finish -> OK
Thunderbird might ask you for email account password, enter it.
8. Inside your Thunderbird right click on the email account -> choose Properties
9. Dialog box will open, go to Server Settings -> click on ‘Advanced’ button
10. Second dialog box will open, in IMAP server directory write: INBOX, click Ok on the second dialog box
11. On the first dialog box on the left below find -> Outgoing Server (SMTP), click on and choose ‘Add’
12. A dialog box will open with title ‘SMTP Server’ enter the following settings:
Settings:
1. Description: name@domain.com
2. Server Name: mail.domain.com
3. Port 25
Security and Authentication:
1. Check box ‘Use name and password’ should be checked.
2. Username: name@yourdomain.com
Confirm all dialog boxes with OK, close Thunderbird and reopen it again. You may be asked for your password again, place the password and check the box to save it.
This is the whole process of setting up an email account with Thunderbird.
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Email Filters & Spam Protection
1. I am receiving a lot of spam e-mails, what can I do to block them. [Click to see answer]
There are two options:
• Inside your Control Panel, E-mail Filters menu you can create custom filter to delete, move or forward ( forwarding is disabled for all free accounts ) e-mails containing specific words in the mail headers, subject or body of an e-mail.
• Inside your Control Panel, Spam Protection section, you can configure all e-mail accounts to be filtered by a certain spam score value ( from 1 to 40 ) and assign certain actions like delete, move to a specific folder or forward ( forwarding is disabled for all free accounts ).
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Access & Error Logs
1. What is Access & Error Logs? [Click to see answer]
An access log is a list of all the requests that people have requested from your web site. The Error log is the file that stores instances of errors and failures encountered by the system.
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Traffic Statistics
1. Is there a way and how can I check my web site statistics? [Click to see answer]
The traffic statistics are available for all users under the Traffic Statistics menu in your Control Panel.
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Account Information & Password
1. My contact details have changed since I signed up, how can I update them? [Click to see answer]
Inside your Control Panel under Account Manager section, in the Account Information menu you can edit all your contact details.
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2. I have a hard time to remember my password. How can I change it? [Click to see answer]